Is next day delivery guaranteed?
All items are usually available for next working day delivery if ordered before 1pm, and we do our best to keep it that way. However, sometimes the delivery slots are full before 1pm, so it’s not always guaranteed. If this is the case, we will deliver within 1-3 working days providing it is a standard order.
To find out if next day delivery is available, please contact us using the live chat or contact us here to confirm.
How long will a custom order take?
For custom orders, it can take up to 5-7 working days from the order date, however sometimes we can deliver within 2-3 days so please feel free to confirm the availability with us using the live chat or contact us here.
How much does standard delivery cost?
Shipping charges for your order will be calculated and displayed at checkout.
|Delivery type||Order Value||Delivery Charge|
|HIAB lorry (no charge dependent location)||Below £150||
|Delivery - Site off-load||£150 – £250||
|HIAB lorry (no charge dependent location)||£150 – £250||
|Delivery - Site off-load||£250 and above||
|HIAB lorry (no charge dependent location)||£250.00 and up||
Part of a special zone?
If you are part of a special zone area (such as Central London, or a remote delivery area) additional charges might apply that don’t appear at checkout. We will contact you to let you know before we process your order for delivery.
What time will our delivery be made?
Deliveries are made between 7:30am to 6:00pm Monday to Friday, if you need the delivery on a specific date please let us know in the order note at checkout.
How will I know the order is on it’s way?
You will receive a confirmation email once your order has been prepared for delivery.
How will it be delivered?
Deliveries are made by our partners own vehicles, using flatbed lorries. Please ensure there is access or parking for the lorry.
The flat beds lorries do not have a crane to offload your steel. Please ensure you are able to offload the steel form the lorry.
If you require an Hiab (lorry with a crane) please let us know.
What if we missed the delivery?
If no one was available at the delivery address to receive the order, our drivers will automatically reattempt to deliver again within the following day or two depending on our availability, free of charge. Please contact us immediately to avoid the reattempt when you are not available.
If you miss our delivery for the second time, we will have to charge 20% Restocking fee of the order value plus the full delivery cost paid.